VISION
A Leading Serviced Apartment Chain in Vietnam.
MISSION
“For a Sweet Living – Sweet Life”
For our customers
- Sympathize and thoroughly understand the customer’s culture and lifestyle.
- Dedicate and commit to the customer benefits, satisfy the most demanding customers.
- Positive listening to customer requirements in order to improve the service quality constantly.
- Provide a safe, comfortable and convenient living.
- Enhance the appearance and value through the professional services.
For our partners and suppliers
- Looking forward to the long-term cooperation and development.
- Affirm a pride and firm belief to become strategic partners of Hanoi Housing thereby increasing their value and brand.
For our staff
- Build a professional working environment, responsibility, and humanity.
- Promote a dynamic, creative, constant leaning and innovative working environment.
- Harmonize the benefits of the enterprises and the benefits of employees.
For community and society
- Provide the market with a high-quality serviced apartments, professional services and international standards.
- Contribute to change the opinions of foreigners and Vietnamese about capacity, efficiency, and prestige of the enterprises in real estate investment and management.
CORE VALUES
“HUMANITY – PRESTIGE – HONEST – SPIRIT – TALENT”
HUMANITY
- Hanoi Housing respects our customers, gives priority to the interests and expectations of customers, efforts to bring customers the best products and services; considers the customer’s satisfaction is a measure of success.
- Hanoi Housing builds relationships with customers, partners, colleagues, investors and the society through honesty, compassion, and the human spirit.
- Hanoi Housing values workers as the most valuable assets; builds a professional, dynamic, creative and human working environment; We set the good welfare policies, create high-income conditions and equal development opportunities for all staffs.
PRESTIGE
- Hanoi Housing gives priority to the PRESTIGE, take the PRESTIGE as a competitive weapon and protect the PRESTIGE criterion as the protection of our honor.
- Hanoi Housing always strives to prepare the implementation capacity. We make the best effort to ensure the right and higher commitment to our customers, partners; Especially the commitments on quality of products and services.
HONEST
- Hanoi Housing set the HONEST criterion as one of the cornerstones of business. We respect the law and maintain professional ethics, social morality at the highest standards.
- Hanoi Housing takes care of the customers, understands the service mission.
SPIRIT
- Hanoi Housing’s goal: To gather the elite people to make the products – services elite.
- Hanoi Housing wants to build a perfect team, which includes both honesty and talent, where each member is outstanding in their job.
TALENT
- Hanoi Housing considers creativity as vitality, a lever for development, to create distinct value and identity in each product – service.
- Hanoi Housing promote the spirit of thinking; To encourage the exploration and application of scientific and technical advances and new technologies to the management; Always take the initiative in improving the quality of products and services.
- Hanoi Housing strives to be a “learning enterprise”, not afraid to learn and try our best to break self -limit.
AIM AND ACTION
AIM
“Customers are always at the center of the business – Create products and services of the highest quality, bring satisfaction to customers at the highest level.”
ACTION
- Research, analyze, evaluate and synthesize the needs, desires, and aspirations of customers in a profound and comprehensive manner (from the perspective of economy, culture, politics, society, art. …)
- Research, design and invest in building a chain of apartment products and services with the best quality, in order to bring the satisfaction to customers.
- Build a business culture based on the guideline: “Focus on the customer”. All activities of the company and employees are aimed at the highest goal is to satisfy the needs of customers, put themselves in the customer’s position to evaluate and consider every issue.
- Develop a system of communication and behavior for customers for staffs, which defines the functions, duties and standard behaviors to be implemented.
- Carry out customer care programs with many attractive and practical contents, ensuring benefits for customers.
- Take initiative in building, deploying in community-oriented charity programs, humanitarian programs to better society.