The HANOI HOUSING brand was born from a vision and a purpose. Our dream was to create residences which truly make customers feel relaxed and comfortable. We aim to ensure they are totally satisfied and have a “Sweet Living – Sweet Life”.
We are a leading developer of serviced accommodation in Hanoi and Northern Vietnam. Our apartments can bring you quality space with convenience and comfort.
What makes Hanoi Housing different from others?
Hanoi Housing makes a unique difference by combining modern Western style with Oriental style. At Hanoi Housing, you can live in a house full of amenities, with high-quality service and enjoy the vibrant atmosphere of the city.
Moreover, you can also experience the beauty of a traditional Vietnam from the nice caring, rich hospitality to the local customs. You can enjoy lots of traditional festivals in your daily life with the Vietnamese people who live around the apartment.
Hanoi Housing expects our chain of serviced apartments to be innovative and effective. With our smart management system, we dedicate our best improvement to customer service. Hanoi Housing is truly a home for you.
Customer satisfaction is the success of Hanoi Housing. The benefit of the customer is the value which Hanoi Housing expects. Thus, we try to not only improve the quality of infrastructure and services, but to also invest in the development of human resources.
Our human resources
Hanoi Housing selects employees who graduated from subjects related to business or real estate management. Our human resources are people who have passionate enthusiasm and years of experience in the profession. We organize training courses for new agents to expand knowledge and skills in order to integrate into the culture of Hanoi Housing. Throughout the partnership, Hanoi Housing will review the employees’ talents on a monthly, quarterly basis to reward and to motivate their spirits. From there, each member of Hanoi Housing is confident in their work and serves customers more thoughtfully.
Talent and Morals are both important. Inspired by the good culture of the Vietnamese, the Hanoi Housing team has built eight principles for our members to bring sustainable development.
Family: We take care of our customers and colleagues with the warmth and friendliness of a great family.
Community: We commit to the ideal, share, dedicate and show our concern and responsibility for the environment in which we work.
Respect: We show respect and courtesy to people as we expect people to treat us.
Humility: We serve ourselves by serving others first. We live life with gratitude without considering it a privilege.
Integrity: We will keep honesty and justice to the highest level in all of our relationships.
Learning: We try our best to move forward, to develop our capabilities, applications, standards, and technologies.
Accountability: We dedicate and take responsibility for the financial success of the company.
Praise: We congratulate the successes of the company and the success of each member.
We believe that with the “Give and Take” philosophy, we will develop our business and improve a perfect relationship. Hanoi Housing will become your home.
VISION
A Leading Serviced Apartment Chain in Vietnam.
MISSION
“For a Sweet Living – Sweet Life”
For our customers
Sympathize and thoroughly understand the customer’s culture and lifestyle.
Dedicated and committed to the customer’s benefits, and to satisfy the most demanding customers.
Positive listening to customer requirements in order to improve the service quality constantly.
Provide a safe, comfortable and convenient living.
Enhance the appearance and value through professional services.
For our partners and suppliers
Looking forward to the long-term cooperation and development.
Affirm a pride and firm belief to become strategic partners of Hanoi Housing and thereby increasing their value and brand.
For our staff
Create a professional work environment that is both responsible and humane.
Promote a dynamic, creative, innovative and constantly learning work environment.
Harmonize the benefits of the enterprises and the benefits of employees.
For community and society
Provide the market with high-quality serviced apartments, professional services and international standards.
Contribute to change the opinions of foreigners and Vietnamese about capacity, efficiency, and prestige of the enterprises in real estate investment and management.
CORE VALUES
“HUMANITY – PRESTIGE – HONEST – SPIRIT – TALENT”
HUMANITY
Hanoi Housing respects our customers, gives priority to the interests and expectations of our customers, and gives our efforts to bring customers the best products and services. Hanoi Housing considers the customer’s satisfaction as a measure of success.
Hanoi Housing builds relationships with customers, partners, colleagues, investors and the society through honesty, compassion, and the human spirit.
Hanoi Housing values workers as the most valuable assets; builds a professional, dynamic, creative and humane working environment; We set good welfare policies, create high-income conditions and equal development opportunities for all staff.
PRESTIGE
Hanoi Housing gives priority to the PRESTIGE, uses the PRESTIGE as a competitive weapon and upholds the PRESTIGE criterion as the protection of our honor.
Hanoi Housing always strives to prepare our performance capability. We make the best effort to ensure the right and better commitment to our customers, partners; Especially the commitments on the quality of products and services.
HONEST
Hanoi Housing sets the HONEST criterion as one of the cornerstones of business. We respect the law and maintain professional ethics, social morals at the highest standards.
Hanoi Housing takes care of our customers and understands the service mission.
SPIRIT
Hanoi Housing’s goal: To gather elite people to make the products – services elite.
Hanoi Housing wants to build a perfect team, which includes both honesty and talent, where each member is an outstanding expert at their job.
TALENT
Hanoi Housing considers creativity as vital, a lever for development, to create distinct value and identity in each product – service.
Hanoi Housing promotes the spirit of thinking; To encourage the exploration and application of scientific and technical advances and new technologies to the management; Always take the initiative in improving the quality of products and services.
Hanoi Housing strives to be a “learning enterprise”, not be afraid to learn and try our best to break self -limit.
AIM AND ACTION
AIM: “Customers are always at the center of the business – Provide products and services of the highest quality, bring satisfaction to customers at the highest level.”
ACTION: Research, analyze, evaluate and synthesize the needs, desires, and aspirations of customers in a profound and comprehensive manner (from the perspective of economy, culture, politics, society, art. …)
Research, design and invest in building a chain of apartment products and services with the best quality, in order to bring satisfaction to customers.
Build a business culture based on the guideline: “Focus on the customer”. All activities of the company and employees are aimed at the highest goal is to satisfy the needs of customers, put themselves in the customer’s position to evaluate and consider every issue.
Develop a system of communication and behavior for customers for staff, which defines the functions, duties and standard behaviors to be implemented.
Carry out customer care programs with many attractive and practical contents, ensuring benefits for customers.
Take initiative in building and coordinating community-oriented charity and humanitarian programs to better society.
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